At Renova Beauty Studio we pride ourselves in offering the best care to our guests. Please make yourself aware of our policies and procedures to ensure you have an enjoyable experience with us.

Late arrivals

• We respectfully request that you arrive 10 to 15 minutes prior to your scheduled appointment time to allow time to fill out any required intake forms and answer any intake questions the therapist may have. When booking services at Renova-Beauty Studio your appointment is scheduled with a therapist, whose time is allocated exclusively for your scheduled treatment.  If you know you will be a few minutes late, please call us ahead of time so we can do our best to try and accommodate you.

​Cancellation and Rescheduling

We understand that unforeseen circumstances may require you to cancel or reschedule an appointment. Our goal is to provide the best possible service while managing our schedule efficiently to benefit all our guests.

• 24 Hours’ Notice: No charge. We kindly request that you provide us with at least 24 hours’ notice for any cancellations or changes to your appointment.
• Rescheduling: Rescheduling must be done with at least 24 hours’ notice.

• ​ Cancellations made less than 24 hours before the scheduled appointment may be subject to additional charges at the studio’s discretion.
• Missed (“no-show”) appointments will result in a $50 fee.
• Rescheduling must be completed at least 24 hours in advance to avoid penalties.
• Gift Cards, packages and treatments are non-refundable once services have begun.
• In exceptional circumstances (e.g., medical situations), Re-Nova Beauty Studio may allow a reschedule at its discretion.

We reserve the right to change our appointment policy at any time.

We reserve the right to refuse service to any guest.

 If you are not satisfied with our services, please let us know within 24 hours after the service. We will not be responsible for any problems after 24 hours. ​We appreciate your understanding and cooperation. This policy helps us ensure that we can accommodate the needs of all our guests and continue providing the quality service you expect and deserve.

​REFUND POLICY

We want you to feel confident shopping for your skin care and beauty products with us. Below is a simple, clear breakdown of how cancellations, returns, and refunds work at Re-Nova Beauty Studio.

1. Order Cancellations (Before Shipping)

You can cancel your order as long as it has not shipped yet.

To request a cancellation:

• Email us at info@re-nova.ozioagency.com
• Include your order number
• Please submit the request within 4 hours of placing the order

Once the order has shipped, we can no longer cancel it, but you may still request a return after it arrives.

2. Returns for Defective, Incorrect, or Damaged Items

If something arrives damaged, doesn’t work as expected, or you received the wrong item, we will take care of it.

How to start a return:

1. Email  info@re-nova.ozioagency.com with your order number.
2. We will email you a prepaid return shipping label.
3. Send the item back using the label provided.

Return details:

• Return method: By mail
• You have 30 days from the delivery date to start a return
• Return shipping is paid by us
• We accept returns even if the item has been sparsely used
• We do not charge any restocking fees
• Refunds go back to your original payment method
• Refunds are processed within 2 business days after we receive the item
• Original shipping costs are non -refundable

3. Returns for Customer Remorse (Changed Mind, Wrong Item, Didn’t Work)

If you simply changed your mind or ordered the wrong item, we still accept returns.

How to start a remorse return:

1. Email  info@re-nova.ozioagency.com with your order number.
2. We will email you a prepaid return label.
3. Send the item back using the label provided.

Return details:

• Return method: By mail
• You have 30 days from the delivery date to start a return
  Return shipping is paid by us
• Used items are accepted
• We do not charge any restocking fees
• Refunds go back to your original payment method
• Refunds are processed within 2 business days after the item arrives
• Original shipping is non-refundable

4. 
   Refund Method

All refunds are sent to the same payment method used during checkout. Your bank or card provider may need additional time to show the refund credited to your account.

 

5. Contact Us

If you have any questions, we’re here to help.

Email us anytime at: info@re-nova.ozioagency.com or call us at +1 416 347 0950